Our promise

As we explained in our introduction, at McDermott Homes, we believe in doing things right and keeping things simple, with a commitment to customer service that is second to none. 

Our promise to you stands on three pillars: our Pledge, our Professionalism and your Property.

Our Pledge

We pledge to be with you every step of the way, with all the advice and support you need to make the home buying process as simple and straightforward as possible. To make sure your service is truly personal, you’ll have just one dedicated point of contact throughout, who will provide you with accurate, up to date information whenever you need it.

Our Professionalism

We train all our staff to the highest standards to ensure that you enjoy professionalism at every stage, delivered in an approachable, helpful, friendly and knowledgeable way. This includes:

Giving you prompt notice of any delays in construction, along with an explanation for the delay

Protecting your safety, and that of your family, during site visits when possible to see your home being built 

Providing full and accurate information to your conveyancing team, as required, in a timely and trouble free manner

Liaising with your financial advisor and mortgage provider to ensure a swift and simple purchase of your new McDermott home

Your Property

We promise that your new home will comply with all current building regulations and will be built to a consistently high standard throughout, and we back this promise with a full two-year commitment to you after completion. Naturally, all our homes come with a 10-year NHBC structural warranty.

In the unlikely event that there are any teething problems, we promise to completely put things right as quickly as possible, at your convenience. If you can’t be there yourself when work is being done, we’ll arrange for a McDermott Homes representative to oversee the job for you. This commitment continues around the clock, with a 24-hour hotline provided for emergencies.

We’re proud of the service we give to our customers, and we’re constantly striving to improve and enhance our standards and we welcome your feedback as part of this process whether you are delighted with our approach or if we have disappointed you in any way.