As we explained in our introduction, at McDermott Homes, we believe in doing things right and keeping things simple, with a commitment to customer service that is second to none. 

Our promise to you stands on three pillars: our Pledge, our Professionalism and your Property.

Our Pledge
We pledge to be with you every step of the way, with all the advice and support you need to make the home buying process as simple and straightforward as possible. To make sure your service is truly personal, you’ll have just one dedicated point of contact throughout, who will provide you with accurate, up to date information whenever you need it.

Our Professionalism
We train all our staff to the highest standards to ensure that you enjoy professionalism at every stage, delivered in an approachable, helpful, friendly and knowledgeable way. This includes:

  • Giving you prompt notice of any delays in construction, along with an explanation for the delay

  • Protecting your safety, and that of your family, during site visits when possible to see your home being built 

  • Providing full and accurate information to your conveyancing team, as required, in a timely and trouble free manner

  • Liaising with your financial advisor and mortgage provider to ensure a swift and simple purchase of your new McDermott home

Your Property
We promise that your new home will comply with all current building regulations and will be built to a consistently high standard throughout, and we back this promise with a full two-year commitment to you after completion. Naturally, all our homes come with a 10-year NHBC structural warranty.

In the unlikely event that there are any teething problems, we promise to completely put things right as quickly as possible, at your convenience. If you can’t be there yourself when work is being done, we’ll arrange for a McDermott Homes representative to oversee the job for you. This commitment continues around the clock, with a 24-hour hotline provided for emergencies.

We’re proud of the service we give to our customers, and we’re constantly striving to improve and enhance our standards and we welcome your feedback as part of this process whether you are delighted with our approach or if we have disappointed you in any way whatsoever.

Personal Touch

McDermott Homes is an independent private family business and we believe in offering our customers a very personal experience.

We’re only a small team, but we can often be more flexible than our bigger competitors, so it’s well worth talking to us if you want the ultimate personal touch.

We take great pride in being your local friendly homebuilder, who’ll listen to you and offer you the personal service, care and support at every stage.

Equally important is to ensure that we provide nothing less than a superb customer service experience.

Our Moving Guide

Now that you’ve decided to invest in a high quality McDermott home for you and your family, what happens next and what do you need to do to make one of our houses into your home?

Here is our step by step guide to the buying process, from confirming your budget to completing your purchase. Remember, we promise to do things right and make things simple, and we’ll be right there with you at every stage.

1. Confirm your budget
If you don’t already have an Independent Financial Advisor, talk to a member of the McDermott Homes sales team who will be able to put you in contact with one.

2. Choose your McDermott property
We have something for every family size and budget.

3. Complete a reservation agreement and pay your reservation fee
The reservation fee will be £500 and will be refunded when you complete your purchase. The reservation period will normally be 28 days.

4. Appoint your legal team
You should appoint a solicitor to carry out the legal formalities and look after your interests, and let us know who you have chosen. We can then arrange for the draft contract, conveyance plan and any other relevant documentation to be sent to them. We can recommend a selection of good local solicitors.

5. Apply for a mortgage
Once you have applied for your mortgage, they will contact us for details such as the purchase price of the property and details any incentives given.

6. Confirm your mortgage offer
Check your mortgage offer, sign it and return it to your lender, then let your solicitor and our sales team know that you have accepted the offer.

7. Contact your legal advisor to discuss the contract
This includes details such as:

  • Agreeing the method of payment for your deposit
  • Signing the contract ready to exchange
  • Agreeing the method of payment for the balance of the purchase price on completion

8. Exchange of contracts
Your solicitor exchanges contracts with our solicitor, then pays them your deposit. At this point both the buyer and seller are legally bound by the terms of the contract.

9. Set a completion date
We will let you know how the construction of your new home is progressing and at the appropriate time we will agree a legal completion date.

10. Handover of your new home
Shortly before the legal completion date, we will arrange a pre-handover demonstration meeting with you at your new home to familiarise you with everything; this includes the kitchen appliances, heating, hot water, security and the main utility services.

11. Move in to your new home
When legal completion has taken place, you’ll get the keys to your new home ready to move in. A McDermott representative will be on hand to ensure that you are happy with the condition of your new home, take meter readings and hand over any warranties and instruction manuals.

Help To Buy

Help to Buy Discover More

Part Exchange

Part Exchange Discover more

The Personal Touch

The Personal Touch Discover more